The purpose of this policy is to provide a mechanism for dealing with issues that may arise in relation to the activities or operation of U3A Clarence, particularly any matters arising from non-compliance with the U3A Clarence Code of Conduct.
This policy states how U3A Clarence will deal with any member or tutor grievances, complaints or disputes. It gives the Committee of Management the responsibility and authority to advise and request changes in behaviour, or warn and, if necessary to exclude a member or tutor. The policy is to be read in conjunction with the U3A Clarence Code of Conduct.
Our aim is to achieve conciliation and the resolution of complaints quickly and confidentially, and with fairness, sensitivity and understanding. It is expected that parties to a dispute will attempt to resolve the dispute between themselves within fourteen days of the dispute coming to the attention of each party.
Where a complaint or grievance can not be resolved informally, any of those involved may request a formal grievance process.
The Committee of Management of U3A Clarence is responsible for
o establishing, implementing, publishing and reviewing this policy
o treating all complaints seriously and confidentially
o taking immediate and appropriate action in response to complaints made
o investigating formal complaints promptly, in accordance with the procedures
outlined in this policy
o instituting disciplinary action as/if appropriate
o maintaining confidential and secure written records of each formal process
The adoption of this Grievance Policy and Procedure by the Committee of Management of U3A Clarence Inc was recorded in the minutes of the Committee meeting of 19 March 2018 and approved for publication on its website.
Policy Review Date: March 2021